How to use

I need help! How do I get in touch?

You can contact us here and we will get back to you as soon as possible. We are located in Florida so if you contact us after hours expect a little delay.

Additionally, at the bottom of each page is the Contact Us link.

We are working hard to improve the Help Section so please let us know if you have any other questions or concerns that need to be addressed.

I can't find what I am looking for?

There are a few ways you can search for data. On the top of each page is a search bar. You can search by country, port, export, import. You can also search by country code, port code or harmonized code.

Just start typing and once the wheel starts spinning it is looking for your results. Please be patient as there are millions of records to filter!

How do I search and filter?

There are a few ways to perform a search query. The easiest method is to use the blue search bar that appears at the top of every data page.

If the search is taking a long time, you might have too many options selected in the search.  Click on the white chevron icon and a list of options will appear. The more check marks that are ticked the slower the results. I recommend searching by title only first. Then increase as needed.

ajax search options

Searching by codes:

In addition to entering search words you can search by four digit HS code, country code or port code. If you don't know your code or can't find based on your query you can use the glossary to find the correct name or HS code.

I don't know the HS Code OR I don't know the correct name of the Export / Import

You can use our glossary to find the correct HS code or name for either Export / Import.


I still can't find the data I need. Can you help me?

We will do our best 🙂 If we have the data, we can help you get it. Please contact us.


Sometimes the data takes a long time to load. Is this normal?

Yes, it is. There are tons of different types of data that we have to filter to bring you the results. But we are working on improving this soon!

Please let us know if you have a specific issue and we will take a look.

Are you using HS or HTS codes?

We currently have our data by four-digit HS (harmonized system) codes. You can search by the four digits or by commodity name.

I found an error or bug. Now What?

First, thank you for bringing it to our attention! Please let us know and we will fix it as humanly possible.

I would like to export the data but only see that feature in the Top YTD tables. Is there a way to download the data from other charts?

We are working hard to have that added to most of the charts. In the meantime, if you are a premium member please get in touch and we will gladly generate that for you.

Your YTD (Year-to-Date) is Two Months Behind. Is This The Most Current Data?

Yes! Census releases their data once a month and it is always two months behind. We usually receive the data about one week into the month and upload it immediately. 

Additionally, while we are uploading our new data and stories you will not have access to the site. This is usually done during off business hours.


I have a suggestion, where do I send that?

Great! All suggestions, comments and criticisms are welcome. We strive to make this the best possible experience for you and appreciate you taking the time to share your thoughts with us!  Please complete our feedback form below:

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